Shipping Policy

FREQUENTLY ASKED QUESTIONS

How do I track my package?

You can track your package using your order number and your email address by going to the *Track my order* section on our website.

What are the shipping times for your products?

We do our best to dispatch your order within 24 hours, sometimes it can take up to 72 hours. Your order will then be entrusted to the carrier, and you will be delivered within 5 to 10 working days. (Depending on periods, promotions, and transport service)

Is delivery free?

It depends on several factors (Promo, periods, etc.). If the delivery is free, we will display it on our site.

Do you deliver all over the world?

Currently, we mainly ship to the U.S.A. Please check when placing your order the list of countries available for delivery.

Where do we ship your product from?

Our premises are located in the U.S.A. Our international warehouse is located in China. However, following our recent development, we plan to launch our next collections from a warehouse in the U.S.A., which will allow us to make domestic deliveries in less than 7 days.

I haven't received all the items in my order, what's going on?

Our products are shipped separately according to your order. If this contains, for example, articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most certainly follow shortly thereafter

I received a damaged item. What can I do ?

We are sorry to hear this. Simply send us a message via the site's contact form, email or chat and we'll send you a similar replacement item as soon as possible.

What is the quality of the products you offer?

Our articles are made with care by professionals, we favor the quality of materials in order to create quality articles.

What payment methods are available?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. However, we do not accept cheques, money orders or bank transfers.

How to make a product return?

For any request for information, contact us on our support: info@elegancemania.com

If you would like more information about returns please refer to our Returns Policy.

Are return costs covered?

All return postage and other charges are the responsibility of the customer.

Can I request a refund for the product?

You can submit a refund request via email at: info@elegancemania.com

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.

SHIPPING AND DELIVERY POLICY

VIOLATION OF POLICIES

Anyone who attempts to violate our policies will also be subject to prosecution and must respond to a complaint of attempted fraud.

Our goal is to provide you with the best shipping options, no matter where you live. We deliver to hundreds of customers around the world every day, and we strive to provide you with the highest level of service.

SHIPPING TIMES

United States: 5 - 10 business days

DELIVERY DELAY

Europe (France, Belgium, Luxembourg, Switzerland, Germany, Spain, Italy, France, Sweden, Denmark, Belgium, Luxembourg, Austria, Netherlands...): 5 - 10 working days

Rest of Europe: 10 - 15 working days

Rest of the world: 20 - 30 days

United Kingdom: 5 - 7 working days

Canada and Australia: 10 - 30 business days

To find out more about delivery to a specific country, contact us by email at: info@elegancemania.com

All orders placed will be shipped from a designated warehouse within 1-3 business days maximum. During sale periods, please allow up to 6 business days for dispatch.

If your order is not delivered on time, please contact us for assistance!

If your order takes more than 70 days (standard shipping method), we will refund the entire order and you keep the item. This is not applicable for stolen or lost products or for wrong addresses. We always refer to the tracking number.

The shipping delay is not only caused by us, but also by sub-suppliers, logistics and other related support, such as reduced air flights, some places too remote or inconvenient as well as lack of delivery people. ...

Don't worry, we will be here to track your order until you get it, hope everything goes well.

Please consider public holidays which may impact delivery times.

We work with small sellers all over the world to share their products, some of our products ship directly from our overseas sellers. Due to the nature of the shipping industry, delays are often unavoidable. All our delivery times are therefore indicative and specific delivery dates are not guaranteed.

I have not yet received my order:

If you place an order and we haven't received it within the specified time, contact us and we'll help you figure out what's going on. However, it is useless to come and ask us for your package 4 days after your purchase. As we said, we have a delay of 1 to 3 days to prepare and ship your order and between 5 to 10 working days for the reception.

Customs fees:

Customers are responsible for customs fees, if any. We do our best to save you additional customs fees by splitting large orders into multiple shipments. Customs charges are random and we cannot guarantee you will receive any or not. Refusal to pay customs fees is not a valid reason for a refund.

For pre-ordered or out-of-stock items:

If your order contains a pre-ordered or out-of-stock item, we will ship all items we have available immediately and ship the pre-ordered or out-of-stock items as soon as they become available. So if you ordered multiple items on one order and you only receive part of your item, don't worry, you will receive your other items soon after.

Tracking your order :

You will receive a confirmation email and/or SMS, if you have provided a mobile phone number, containing a tracking ID and a link to track your package's journey. To track your package, you can visit our tracking page. If you are unsure of your tracking number, please use our order search form by clicking on the “Track My Order” menu.

Please allow 3-7 business days for tracking information to show.

Wrong address disclaimer:

It is the buyer's responsibility to ensure that the delivery address entered is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct an incorrect shipping address. Please contact us immediately by email if you believe you have provided an incorrect shipping address.

Incorrect Size Disclaimer:

It is the buyer's responsibility to ensure that the size chosen is correct. We do our best to expedite processing and shipping times, so there is always a small window to correct the wrong size. Please contact us immediately by email if you believe you have provided an incorrect size.

Lost or Stolen Product Disclaimer:

Elegancemania is not responsible for lost or stolen packages that are delivered to the address provided when ordering. If the tracking information indicates that your package was delivered to your address and you have not received it, you should contact the shipping service or local authorities to resolve the issue. We will not make any refunds or returns in the event of a stolen or lost product